This Cancellation and Refund Policy ("Policy") applies to all services offered by SH HEALTH ("we," "us," or "our"), including but not limited to doctor consultations, nursing services, diagnostic services, and medicine delivery.
1. Appointment Cancellations
- Advance Notice Required: To receive a full refund, you must cancel your appointment at least 48 hours before the scheduled date and time.
- Short Notice Cancellations: If you cancel within less than 48 hours, a cancellation fee of [Amount or Percentage] of the service cost may apply.
- Emergencies: In case of a medical emergency, please inform us as soon as possible. We will assess the situation and may waive the cancellation fee.
2. Missed Appointments
- If you miss an appointment without prior notice, it will be considered a "no-show" and will be subject to a fee of 50% of the total service cost.
3. Medicine Delivery Cancellations
- Orders Not Yet Processed: You may cancel medication deliveries at no charge if the order has not been processed. However, platform fees may apply.
- Orders Already Processed: If your medication order has already been processed by the pharmacy, a cancellation fee covering platform fees, delivery, and packaging charges will be applicable.
4. Refunds
- Refunds for cancelled services will be processed within 15 business days using the original payment method.
- Refunds for medication deliveries will be processed within 15 business days after the medication is returned unopened and in its original condition.
- Shipping costs for returned medications will not be refunded.
5. Research Studies
- For research studies offered by SH HEALTH, a separate informed consent document will outline specific cancellation and withdrawal procedures.
6. Contact Us
For any questions regarding cancellations and refunds, please contact:
Dr. Anish Kumar JainSH HEALTH2-2-647/25/1, CE Colony, Bagh Amberpet, Hyderabad, Telangana - 500013Email: dr.anishkumarjain@gmail.comPhone: 9849278123
By using our services, you acknowledge that you have read and understood this Cancellation and Refund Policy.