This Shipping and Delivery Policy ("Policy") applies to all services provided by SH HEALTH ("we," "us," or "our"), including the delivery of medications and other healthcare supplies.
1. Delivery Areas
- We currently deliver to the following location: Hyderabad, Telangana.This list will be updated periodically. If you are unsure whether your area is covered, please contact us.
2. Delivery Methods
We offer multiple delivery options for your convenience:
- Standard Delivery: Most economical option, with delivery within 8-14 business days.
- Expedited Delivery: Faster service, with delivery within the same day or 2-3 business days for an additional fee.
- Same-Day Delivery: Available in select areas for urgent medication needs.
3. Delivery Fees
- Delivery fees depend on the chosen method and your location. The applicable fee will be displayed before you finalize your order.
4. Order Processing
- Orders are typically processed within 3-4 business days of receipt.
- Once your order is shipped, you will receive a confirmation email with tracking details.
5. Delivery Restrictions
- Some medications or supplies require special storage or handling, which may limit delivery options.
- We reserve the right to modify delivery options due to unforeseen circumstances.
6. Order Tracking
- Track your order by logging into your account on our website or using the tracking number provided in the confirmation email.
7. Damaged or Missing Items
- If your order is damaged or incomplete, contact us immediately at 9849278123. We will resolve the issue as soon as possible.
8. Signature Confirmation
- Certain medications or supplies may require signature verification and OTP confirmation upon delivery. A valid photo ID may also be required.
9. Medication Delivery Disclaimer
- We cannot guarantee an exact delivery time for medication orders. Please ensure that someone is available to receive the package.
10. Research Studies
- If you are receiving supplies for a research study, a separate informed consent document will outline specific delivery procedures.
11. Contact Us
For any questions regarding shipping and delivery, please contact:
Dr. Anish Kumar JainSH HEALTH2-2-647/25/1, CE Colony, Bagh Amberpet, Hyderabad, Telangana - 500013Email: dr.anishkumarjain@gmail.comPhone: 9849278123
By using our services, you acknowledge that you have read and understood this Shipping and Delivery Policy.